At Arvhi, your satisfaction is our priority. This Returns & Refunds Policy explains how returns, exchanges, and replacements work for our products.
Return Eligibility
We offer returns on most items under the conditions below:
a. Quick Ship Products
- Can be returned within 30 days of delivery.
- Holiday Extension: Orders placed between December 20 and January 31 can be returned within 60 days of delivery.
b. Non–Quick Ship Products
- Can be returned within 30 days of delivery.
- Holiday Extension: Orders placed between December 20 and January 31 can be returned within 60 days of delivery.
c. Customizable / Made-to-Order Products
- Non-returnable and non-refundable because they are made specifically for you.
- Exception: If the product arrives defective, malfunctioning, or with broken parts, we will send a replacement at no cost and ensure your satisfaction.
Condition of Returned Items
- Items must be returned in original condition, unused, and with all original packaging.
- We may refuse a return if the product shows signs of wear, damage, or alteration.
Return Process
- Contact our customer support at [email protected] or Live Chat or +1 (415) 879-9960 to request a return authorization.
- Once approved, we will provide return instructions and shipping details.
- Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Shipping Costs for Returns
- For eligible returns within the United States and European countries, we will provide a return label at no cost ($0).
- Expedited shipping fees are non-refundable.
Defective or Damaged Items
If your item arrives defective, damaged, or with missing parts:
- Contact us within 7 days of delivery.
- Provide photos or videos of the issue for faster resolution.
- We will send replacement parts or a full replacement unit at no additional cost.
Questions
If you have any questions about returns, exchanges, or replacements, please contact us:
Email: [email protected]
Phone: +1 (415) 879-9960